Guest Services Team Member - Chicago

Chicago, IL
Part Time
Entry Level

Original X Productions (OGX), formerly Superfly X, operates Harry Potter: Magic at Play in Chicago. We are searching for Team Members who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. This position presents a special and unique opportunity to join an exciting organization that will have an impact on the experiential industry in Chicago and beyond!

What we're looking for:

OGX is seeking Guest Service Team Members to guide Guests through the experience from entry to exit. Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and can project a positive and welcoming image to visitors. This position pays $17.00 an hour.

Here’s what you’ll do:

  • Staff photo and game locations throughout the experience to assist Guests in taking photos and interacting with the space
  • Direct Guests through the exhibit and maintain traffic flow and line control
  • Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
  • Assist Guests in queueing throughout the space
  • Share fun facts and trivia about the exhibit with Guests, and answer questions about the experience
  • Maintain health, safety, and cleanliness standards, and ensure all on site policies and protocols are being adhered to by guests
  • Scan tickets and handle any technical difficulties
  • Sell tickets to guests in standby line
  • Provide a memorable experience for Guests with a positive and hospitable attitude


  • Must be fully vaccinated against Covid-19 with a booster shot within 6 months of the last vaccine dosage
  • Must be able remain in a stationary position more than 50% of the time
  • Able to work a variable schedule including nights, weekends, and holidays

Your strengths include:

  • Exceptional communication skills
  • Organized and detail oriented
  • Ability to multitask
  • Reliable, energetic team player with a positive attitude

Your experience:

  • High school diploma (or equivalent), some college is preferred (current students welcome to apply)
  • Previous customer service and/or cash handling experience preferred
  • Experience using a ticketing system preferred 
  • Previous public speaking preferred 

Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.


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