Guest Services Team Member - NYC

New York, NY
Part Time
Entry Level

Original X Productions (OGX), formerly Superfly X, operates The FRIENDS™ Experience, an experiential exhibit based on the famous sitcom FRIENDS™.  OGX is looking for Team Members who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

What we're looking for:

OGX is seeking Guest Service Team Members to guide Guests through the experience from entry to exit.  Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and can project a positive and welcoming image to visitors.  The position pays $19.00 per hour.

Heres what youll do:

  • Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
  • Assist Guests in queueing up for their time-based experience
  • Scan tickets and handle any technical difficulties
  • Sell tickets to guests in standby line
  • Staff photo locations throughout the experience to assist Guests in taking photos
  • Direct Guests through the exhibit and maintain traffic flow and line control
  • Share fun facts and trivia about the exhibit with Guests
  • Answer questions about the experience
  • Handle payments quickly and accurately
  • Maintain health, safety, and cleanliness standards, and ensure all on site policies and protocols are being adhered to by guests
  • Provide a memorable experience for Guests with a positive and hospitable attitude


  • Must be fully vaccinated against Covid-19 with a booster shot within 6 months of the last vaccine dosage
  • Must be able to move about inside the exhibit space
  • Must be able remain in a stationary position more than 50% of the time
  • Regularly operates audio and video equipment
  • Must be able to verbally communicate to a variety of audiences and facilitate internal and external group discussions
  • Able to work a variable schedule including nights, weekends, and holidays

Your strengths include:

  • Strong communication skills
  • Organized
  • Ability to multitask
  • Reliable, energetic, proactive team player with a positive attitude

Your experience:

  • High school diploma (or equivalent)
  • Previous customer service and/or cash handling experience preferred
  • Experience using a ticketing system preferred
  • Previous public speaking preferred

Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.


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