Tech Services Team Lead (NYC)

New York, NY
Part Time
Mid Level

Original X Productions (OGX), formerly Superfly X is a company made-up of idea evolvers, people lovers, and passionate humans who are constantly striving to enhance our industry-leading work. As the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, and Harry Potter – Magic at Play.  We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.  

Job Summary:

OGX is seeking a Tech Services Team Lead to assist with overseeing the Tech Services Team and maintaining the technical elements (audio, video & operational) of the experience while also preserving the cleanliness of the space. The ideal candidate thrives in a fast-paced environment and has the technical knowledge for facilities operations. The position pays $19.00 per hour.

Primary Responsibilities:

  • Work with the Tech Services Manager to ensure all elements of the attraction are working properly 
  • Delegate tasks to ensure completion or coordinate with vendors to escalate
  • Help keep the location clean and welcoming to Guests
    • Maintain cleanliness of the exhibit including sweeping floors, wiping down exhibits, and removing trash around the venue
    • Ensure all health and safety protocols are followed; work with staff stations in venue to ensure all areas are supplied with disinfectants and preventative materials (wipes, masks, gloves & sanitizers)
    • Keep exhibits clean and free of smudges or fingerprints
    • Maintain restrooms to show standards
  • Schedule repairs and maintenance to resolve swiftly and effectively
  • Complete daily and weekly inspection checklists
  • Perform preventative maintenance on critical systems to keep the venue in good condition
  • Coordinate with onsite security to ensure safety around venue
  • Answer questions about the experience
  • Jump in to support exhibit operations and perform duties as needed to ensure best experience to Guests


  • Must be fully vaccinated against Covid-19
  • Must be able to remain in a stationary position more than 75% of the time
  • Must be able to move about inside the exhibit space
  • Constantly positions self to clean and maintain exhibit equipment 
  • Regularly operates audio, video, and lighting equipment
  • Frequently lifts and moves items / equipment weighing up to 50 pounds
  • Able to work a variable schedule including nights, weekends, and holidays

Your strengths include:

  • Exceptional communication skills
  • Organized and detail oriented
  • Ability to multitask
  • Reliable proactive team player

Your experience:

  • High school diploma (or its equivalent), some college is preferred (current students welcome to apply)
  • Previous experience with show elements such as lighting, audio, and/or visual
  • Knowledge of basic hand and power tools
  • Knowledge of basic elements for critical systems (plumbing, electrical and HVAC)
  • 6 months in a leadership role

Why work at OGX:

We are idea evolvers, people lovers, music nerds and passionate humans who are constantly striving to enhance our industry leading work.  We have fun taking work seriously.  We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.


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